Cookes Furniture Update

Important information for our customers

The Cooke family and our incredibly talented teams of experts have enjoyed serving our local communities, where we live and work for the past 74 years. For three generations your family’s have trusted our family here at Cookes to deliver exceptional furniture and outstanding levels of customer care. The ongoing COVID-19 outbreak has forced us to make a number of temporary changes to the services we offer our customers.  The health and wellbeing of our customers and loyal team members is our number one priority during these difficult times, please be assured we are dedicated to ensuring our customers have every possible support from us at this time.

 


 

Showrooms

We have taken the difficult but necessary decision to temporarily close all of our retail showrooms from Monday 23rd March. This includes Cookes Furniture’s Birmingham and Christchurch showrooms. The showroom closure also applies to Ripples Birmingham and Ripples Solihull showrooms.

Whilst our showrooms are closed, we have a number of other ways to stay connected and we continue to be open for business by phone, online and through our web chat facilities.

 We have a small team of superstars keeping everything going during this period of uncertainty. They would be delighted to assist you with any question or request you might have over the coming weeks.

If there is anything, we can assist you with, please do not hesitate to contact us

Contact Us on 0121 250 5050,

Email info@cookesfurniture.co.uk

Our on-line web chat. These will continue to be monitored during normal business hours.

 


 

Shop Online

We have a vast range of products available to view and purchase online, although it isn’t quite our entire instore range. Importantly we still have a team of experts ready to assist you over the phone or via live chat should you need support in making the right choices or just need a little more information on a product.  Our knowledgeable team would be delighted to assist you however they can.

We are unfortunately unable to give accurate delivery lead times due to the uncertainty around manufacturing and delivery of products at this time. When we have more clarity from our suppliers, we will update the lead time information. Some products will be in stock at Cookes warehouse but we will also be unable to process the delivery until warehouse and delivery operations recommence.

 


 

Deliveries

Unfortunately, our Birmingham and Christchurch warehouse and delivery operations have now temporarily closed. Due to the need to protect our customers and incredible team members, we are unable to safely complete deliveries in customers homes at this time. The need to maintain a safe environment for our customers and delivery teams is of paramount importance and we will continue to review the advice we receive regarding deliveries.

We expect these delivery restrictions to be maintained for a number of weeks. At present we are hoping to restart deliveries to our customer on Monday 20th April (this date is subject to constant review and our ability to ensure safe operations)


 

Customer orders

Outstanding customer orders will be safely stored in our warehouse. The goods will be stored without charge to you. We can not pre book any deliveries during this time of uncertainty but please be assured your delivery will be treated with the highest priority, when we recommence delivery operations.

Orders that have not yet been received into our warehouse are expected to be delayed by a minimum of 3 weeks. Most of our UK and European suppliers have now closed manufacturing and supply operations inline with current government guidance. The temporary halt in manufacturing means we are unable to give an exact date of arrival into our warehouse. We are liaising closely with our dedicated supplier network to ensure any delays are minimised and Cookes customers orders receive the highest priority when production resumes.

 


 

Aftersales

Our team are available to support you with any query or request that you might have at this time. Suppliers are working at greatly reduced team numbers and in a lot of cases working remotely from manufacturing sites which are now closed. For this reason, we will endeavour to resolve any aftersales issues as swiftly as possible given the current climate and operating restrictions. Outworkers, and repair technicians might not unable to continue with any repair work at this time, especially if it involves an in-home visit. Our aftersales team will liaise with you to arrange the best possible alternative under these circumstances.

We understand these are incredibly difficult and uncertain times and we would like to thank all of our amazing customers for the incredible loyalty and support you have shown Cookes and our team members over the past few weeks. Please be assured we are focused on maintaining the outstanding levels of customer service Cookes are renowned for, over the coming weeks

Please keep an eye on our social media channels and keep checking back to this page for further information and updates.

Whilst we look forward to welcoming you back into our showrooms in the near future, the health and wellbeing of our customers, team and their families is our utmost priority at this time.

 Updated: 27th March 2020

Yours sincerely

The Cookes Team