Things have changed in store to ensure we keep our customers and team members safe but also making sure we offer the legendary Cookes Shopping Experience!

Following all Government guidelines and in accordance with all advice received from Health and Safety Executives, we are confident we are providing a safe environment for our customers AND a great shopping experience. 


Unforeseen Changes to Delivery and Lead Times

Due to the huge disruption we have experienced as a country and across the world, over the past few months, our suppliers are experiencing some delays. Consequently, we are seeing longer lead times than we would normally expect.

The homeware industry has seen a surge in demand as customers focus on their home and invest in key pieces of furniture. This extra volume of orders is unprecedented across our industry and putting extra pressure on our suppliers, causing further delays and lengthened lead times.

All lead times are quoted in good faith and with the latest supplier information, however these are subject to change and unexpected delays. We are currently unable to guarantee an exact delivery date for orders placed, until we receive the goods into our own warehouse.

We are working tirelessly with our suppliers to minimise the impact of reduced production capacity and increased demand for products. Unfortunately, we cannot guarantee pre-Christmas delivery for any outstanding orders.

We appreciate your patience and understanding and we will endeavour to keep you updated on the delivery lead time of your order.

We have employed extra team members to support our customer administration, aftersales and delivery teams, to ensure our customers receive the best possible service.

Please be assured your delivery will be treated with the highest priority, when we receive it into our warehouse.

Please don’t dispose of or gift away your existing furniture before you receive delivery confirmation for your new furniture.

We really do understand how frustrating a delay to your order can be and we apologise for any inconvenience. We are liaising closely with our dedicated supplier network to ensure any delays are minimised and Cookes customers’ orders receive the highest priority during production.


The Cookes Welcome

As always you will be greeted by a warm welcome from our expert team. We have changed the entrance and exit of our showrooms to ensure everyone can maintain a safe social distance.  If you are unsure, don’t worry, we have lots of in-store signage and our team will always be on hand to help and show you the right direction.




 

Be Safe, Be Clean

Upon arrival to our showrooms, you will be invited to use our hand sanitiser station. We also have Gloves and Facemasks available, should you wish to make use of them.

Our contract cleaners have introduced new measures to ensure we clean and sanitise every area of our showrooms. We are also completing a scheduled clean of the high touch point areas, throughout the working day. Keeping our beautiful showrooms extra safe and clean.




 

Keeping our distance but still here to help!

Inline with current Government guidance we are maintaining a strict 2 metre social distance in our showrooms.

That doesn’t mean we aren’t here to help and advise on your purchase, far from it. The outstanding service and expert advice from our team of highly trained sales consultants, is always on hand. It just means we will respect your personal space and always ensure you have a safe place to try the furniture. As always, you will still be able to try out the furniture and experience all its great comfort and features.

We have a huge range of cleaning and sanitising products available to ensure we can clean and protect every surface before and after you have tried it. Including leather and fabric cleaners, hard surface wipes and disposable protectors for pillows and mattresses.




 

Your Safety is our No. 1 Priority

 

Pay Safely and Securely

Our customer order areas are located throughout our showrooms. These are safe areas with enough space and privacy to process your order swiftly and safely. Our cleaning regime ensures we maintain our high standards at all times.

Where possible, we would please ask you to use card payments, to reduce the need to handle cash.

 

We have also introduced new and improved ways to process finance applications. These can now be done from the safety and comfort of your own home. After you pay your deposit, we will simply send you a link to complete the application process, at a time and place to suit you.




 

Private One to One Appointments - the way forward!

Whilst our showrooms are now open again to visit, we have also added some great new ways to shop. In another exciting innovation from Cookes, you are now able to book a private One to One appointment, with one of our product experts.

We have three exciting options to make your shopping experience as simple and satisfying as possible. “I can’t believe we haven’t done this before”

 

Option 1 – Safe Hours, VIP Experience

A Private in-store appointment with a Sales Consultant between 8am -10 am Monday to Saturday.

This is a fully Private appointment in our showroom. With the front doors closed you have 2 hours of 100% private shopping time, to explore our wonderful range of products and receive that expert advice we are renowned for - Shop like a VIP

 

Option 2 – One to One In-store shopping Experience

Furniture shopping at its best.

Enjoy a One to One shopping experience with a dedicated member of our Sale Team, who will show you around our vast selection of furniture. Offering that expert guidance to ensure your purchase is perfect for you and the way you live.

 

Option 3 – Virtual Shopping Experience

All the fun of shopping at Cookes, without leaving the comfort and safety of your own home.

Via Video Call (over mobile phone, tablet or PC) Let our team take all of the hassle out of going furniture shopping. Book a day and time that suits you, then simply log on and chat to our expert team, who are here in our showroom. It’s the same expert advice, just safer and totally hassle free.

We will discuss your requirements and explore the showroom to find the right product for you. We can even demonstrate the furniture and let you see it in action.

 

 It really is that simple to shop at Cookes!




 




 

Edwards Restaurant and Instore Refreshments

 

We are delighted to annouce Edwards Restaurant in our Birmingham Showroom is NOW OPEN and Under New Management. Enjoy a variety of hot and cold drinks, delicious cakes, light lunches and homemade soup - Edwards Restaurant offers a premium dining experience. Our Opening Times are Mon-Fri 10am to 2:30pm, Sat and Sun 10am to 4pm.

 

We are also pleased to be able to offer refreshments in our Christchurch Showroom in accordance with all Government guidelines.

 



 

Premium Delivery Service

It’s the same awesome white glove delivery service, just we see a bit less of you!

We have improved and adjusted a number of our delivery processes to ensure they are as safe as we can make them.

As always, the safety and happiness of our customers and team members is our number one priority. We have changed the way we complete our customer deliveries to keep everyone safe but still deliver a great service.

Our new procedures will get the furniture into your home and safely set up for you to enjoy, with a minimum of fuss and a maximum focus on safety.

 

Our delivery teams have a wide range of PPE available to them, and we will always talk you through the process carefully to ensure you are happy for our teams to complete the delivery.

If for any reason you are not comfortable or unable to receive your furniture order at this time, we will happily store it in our warehouse.

These are strange times and we know it’s not easy to get things done, in or around the home at the moment. Our warehouse and delivery teams are keen to assist you however we can, so as always, if you have a question or special requests, just ask one of our team and we will try to endeavour to assist you.


Safe Collections

We are still able to offer a collection service for customers orders. Should you want to collect from either our warehouse or showroom locations, all we need is a little notice to book an appointment, bring along some ID and we will safely load your furniture and have you away in no time!




 


If you have any questions or queries, please do not hesitate to get in touch

Yours sincerely 

The Cookes Team



Last Updated 22nd October 2020