Our Showrooms are temporarily CLOSED!

 

Following the Governments announcement of changes to the Tier System across the country. Both our Cookes Birmingham and Cookes Christchurch showrooms and Ripples Birmingham and Solihull showrooms are now under Tier 4 restrictions, therefore following government guidelines, our showrooms are now temporarily closed.

However, our Winter sales continues, Our Website is open 24/7. Our team of furniture experts are available to answer any questions you may have and support you to make the perfect choice for your home. Our team are available, on the telephone, Online with live chat and Virtually with personalised 1-2-1 video appointments.

 

Contact us now to still enjoy Spectacular Savings in our Winter Sale.

 

Online Ordering, Click and Collect, Home Deliveries of customer orders and After Sales support services are unaffected by the latest changes to our showroom opening, please feel free to contact us, if we can assist you in any way.

  


 

STAY SAFE

 

Our Showrooms are closed... but your furniture purchases do not have to wait! Our website has a huge selection of furniture to Buy Online or alternatively, speak to one of our Sales Specialists on a video call and enjoy a virtual showroom tour from the comfort and safety of your home.

 

Option 1 – BUY ONLINE

 

Explore our huge collection of furniture available to buy online.

Our simple to navigate site has lots of in store favourites and online exclusive products, giving you great choice and inspiration for every room.

Many items are 'In Stock' for Immediate Delivery. 

 

Option 2 – Virtual Shopping Experience

All the fun of shopping at Cookes, without leaving the comfort and safety of your own home.

Via Video Call (over mobile phone, tablet or PC) Let our team take all of the hassle out of going furniture shopping. Book a day and time that suits you, then simply log on and chat to our expert team, who are here in our showroom. It’s the same expert advice, just safer and totally hassle free.

We will discuss your requirements and explore the showroom to find the right product for you. We can even demonstrate the furniture and let you see it in action.

  It really is that simple to shop at Cookes!





 

Contact Us


Birmingham Store

Speak to our Sales Specialist

Via Video Call or Telephone Call

 

Monday to Friday 9:30am to 5pm

Saturday 9:30am to 6pm

Sunday 11am to 5pm

 

Admin Opening Times 

Monday to Friday -  9am till 5:30pm

Christchurch Store

Speak to our Sales Specialist

Via Video Call or Telephone Call

 

Monday to Friday 9:30am to 5pm

Saturday 9:30am to 6pm

Sunday 10am to 4pm

 

Admin Opening Times 

Monday to Friday -  9am till 5:30pm



 

Edwards Café Bar and Instore Refreshments

Sadly, for the time being our instore food and refreshments are not available. We are strictly following Government guidelines on this, to keep our customers and team members safe. We will continue to work closely with our suppliers, to ensure we are able to safely resume serving, as soon as possible.

Keep an eye on our website and Social media for further updates.

 


 

 Premium Delivery Service

It’s the same awesome white glove delivery service, just we see a bit less of you!

We have improved and adjusted a number of our delivery processes to ensure they are as safe as we can make them.

As always, the safety and happiness of our customers and team members is our number one priority. We have changed the way we complete our customer deliveries to keep everyone safe but still deliver a great service.

Our new procedures will get the furniture into your home and safely set up for you to enjoy, with a minimum of fuss and a maximum focus on safety.

 

Our delivery teams have a wide range of PPE available to them, and we will always talk you through the process carefully to ensure you are happy for our teams to complete the delivery.

If for any reason you are not comfortable or unable to receive your furniture order at this time, we will happily store it in our warehouse.

These are strange times and we know it’s not easy to get things done, in or around the home at the moment. Our warehouse and delivery teams are keen to assist you however we can, so as always, if you have a question or special requests, just ask one of our team and we will try to endeavour to assist you.

 


 

Safe Collections

We are still able to offer a collection service for customers orders. Should you want to collect from either our warehouse or showroom locations, all we need is a little notice to book an appointment, bring along some ID and we will safely load your furniture and have you away in no time!




 

Unforeseen Changes to Delivery Times

Due to the huge disruption we have experienced as a country and across the world, over the past few months, our suppliers are experiencing a few delays. However, production is recommencing across UK and European suppliers. With production capacity increasing daily, we expect it to take a few more weeks before things return to normal. Considering the unprecedented level of disruption our suppliers have experienced with the supply and manufacturing networks, this is understandable.

We will endeavour to keep you updated on the delivery lead time of your order. We appreciate your patience and understanding as supplier deliveries return to normal over the coming weeks.

Please be assured your delivery will be treated with the highest priority, when we receive it into our warehouse.

We are liaising closely with our dedicated supplier network to ensure any delays are minimised and Cookes customers’ orders receive the highest priority as production resumes.

 

If you have any questions or queries, please do not hesitate to get in touch

Yours sincerely 

The Cookes Team

FOR MORE INFORMATION CLICK HERE

 

Last Updated 30th December 2020