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Cookes for Quality, Style and Value | Celebrating 75th Anniversary | Buy Online or Visit us In Store
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We are delighted to welcome customers to our beautiful showrooms!

 

A wonderful welcome awaits you. A few things have changed in store, to keep our customers and team members safe, and to ensure the legendary Cookes Shopping experience is just as special as always!

The team here at Cookes have been working hard to ensure we can provide a safe and welcoming environment for our customers and loyal team members. We have consulted HM Government information, followed guidance from the Health and Safety Executive and held detailed conversations with our local Council Trading Standards Officers and external advisors. 

We are confident, with a wide range of new safety procedures and detailed improvements to our showrooms and operating procedures - we can provide a safe environment for our customers AND a great shopping experience. 



 

Furniture Delivery Lead Time Update 

Unforeseen Changes to Delivery Times

Due to the huge disruption we have experienced as a country and across the world, over the past few months, followed by a period of unprecedented demand, our suppliers are experiencing a few delays. 

At Cookes we always strive to be honest with our customers, it’s how we like to do business and why our customers have trusted us for their furniture purchases for over 75 Years.

Lead times are quoted in good faith and estimated with the information we have from our suppliers at time of order. 

The UK Furniture industry is currently experiencing a wide range of challenges. Shortages in raw materials, delays and disruption to production schedules and unprecedented problems with container shipping, and deliveries from our suppliers. These issues have combined to have a profound effect on delivery lead times, from our handpicked supplier network.

 

We forecast these issues will continue throughout 2022 and may impact or delay deliveries of customers furniture into the Spring and Summer.

 

If you have any questions or queries, please do not hesitate to get in touch.

 

As a team we will keep you updated on the delivery lead time of your orders, including its production schedule and its expected delivery into the Cookes warehouse system. We thank you in advance for your patience and understanding during these challenging times

 

Please be assured your delivery will be treated with the highest priority, when we receive it into our warehouse.

We are liaising closely with our dedicated supplier network to ensure any delays are minimised and Cookes customers’ orders receive the highest priority.



 

The Cookes Welcome 

As always you will be greeted by a warm welcome from our expert team. If you are unsure, don’t worry, our team will always be on hand to help. 

As part of the government testing scheme our Team will also be carrying out a Lateral Flow Test, twice a week. We are taking every possible measure, to ensure everyone's safety. 



 

Upon arrival to our showrooms, you will be invited to use our hand sanitiser station. We also have Gloves and Facemasks available, should you wish to make use of them. 

Face Coverings

In line with the latest Governement announcement, it is now your own personal peference to wear a face mask within our showrooms. 

Our contract cleaners have introduced new measures to ensure we clean and sanitise every area of our showrooms. We are also completing a scheduled clean of the high touch point areas, throughout the working day. Keeping our beautiful showrooms extra safe and clean.



 

Keeping our distance but still here to help! 

We will continue to maintain social distancing measures where appropriate.

That doesn’t mean we aren’t here to help and advise on your purchase, far from it. The outstanding service and expert advice from our team of highly trained sales consultants, is always on hand. It just means we will respect your personal space and always ensure you have a safe place to try the furniture. As always, you will still be able to try out the furniture and experience all its great comfort and features. 

We have a huge range of cleaning and sanitising products available to ensure we can clean and protect every surface before and after you have tried it. Including leather and fabric cleaners, hard surface wipes and disposable protectors for pillows and mattresses. 



 

Your Safety is our No. 1 Priority 

 

Pay Safely and Securely 

Our customer order areas are located throughout our showrooms. These are safe areas with enough space and privacy to process your order swiftly and safely. Our cleaning regime ensures we maintain our high standards at all times. 

Where possible, we would please ask you to use card payments, to reduce the need to handle cash. 

 

We have also introduced new and improved ways to process finance applications. These can now be done from the safety and comfort of your own home. After you pay your deposit, we will simply send you a link to complete the application process, at a time and place to suit you. 



Private One to One Appointments - shop like VIP!

We have also added some great new ways to shop. In another exciting innovation from Cookes, you are now able to book a private One to One appointment, with one of our product experts.

We have two exciting options to make your shopping experience as simple and satisfying as possible. “I can’t believe we haven’t done this before”

 

Option 1 – One to One In-store shopping Experience

Furniture shopping at its best.

Enjoy a One to One shopping experience with a dedicated member of our Sales Team, who will show you around our vast selection of furniture. Offering that expert guidance to ensure your purchase is perfect for you and the way you live.

 

Option 2 – Virtual Shopping Experience

All the fun of shopping at Cookes, without leaving the comfort and safety of your own home.

Via Video Call (over mobile phone, tablet or PC) Let our team take all of the hassle out of going furniture shopping. Book a day and time that suits you, then simply log on and chat to our expert team, who are here in our showroom. It’s the same expert advice, just safer and totally hassle free.

We will discuss your requirements and explore the showroom to find the right product for you. We can even demonstrate the furniture and let you see it in action.

 

 It really is that simple to shop at Cookes!




 

 Contact Us


Birmingham Store

Monday to Saturday 10am to 5:30pm

Sunday 11am to 5pm

 

Admin Opening Times 

Monday to Friday -  9am till 5:30pm

Christchurch Store

Monday to Saturday 10am to 5:30pm

Sunday 10am to 4pm

 

Admin Opening Times 

Monday to Friday -  9am till 5:30pm



 

Edwards Café Bar and Instore Refreshments

Edwards Cafe Bar is Now Open! 

We are strictly following Government guidelines, to keep our customers and team members safe.  

Enjoy a variety of hot and cold drinks, delicious cakes, light lunches and homemade soup - Edwards Restaurant offers a premium dining experience. Our Opening Times are Mon-Fri 10am to 2:30pm, Sat and Sun 10am to 4pm. 


 

 Premium Delivery Service

It’s the same awesome white glove delivery service, just we see a bit less of you!

We have improved and adjusted a number of our delivery processes to ensure they are as safe as we can make them.

As always, the safety and happiness of our customers and team members is our number one priority. We have changed the way we complete our customer deliveries to keep everyone safe but still deliver a great service.

Our new procedures will get the furniture into your home and safely set up for you to enjoy, with a minimum of fuss and a maximum focus on safety.

 

Our delivery teams have a wide range of PPE available to them, and we will always talk you through the process carefully to ensure you are happy for our teams to complete the delivery.

 

These are strange times and we know it’s not easy to get things done, in or around the home at the moment. Our warehouse and delivery teams are keen to assist you however we can, so as always, if you have a question or special requests, just ask one of our team and we will try to endeavour to assist you.

 

Safe Collections

We are still able to offer a collection service for customers orders. Should you want to collect from either our warehouse or showroom locations, all we need is a little notice to book an appointment, bring along some ID and we will safely load your furniture and have you away in no time!



If you have any questions or queries, please do not hesitate to get in touch.

Yours sincerely 

The Cookes Team

FOR MORE INFORMATION CLICK HERE

 

Last Updated 9th December 2021



 

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