1. Accidents happen: A spill, scratch, or defect occurs.
2. Contact Us: Report within 21 days at staingard.co.uk or email claims@staingard.co.uk
3. We Assess: Our team evaluates your request and will offer you support, such as cleaning, repair or a credit note to spend on new furniture.
To keep your furniture looking its best for years to come, we recommend the use of the care products provided by your retailer and following the care guidelines below:
• Always follow manufacturers care guidelines
• Avoid direct heat or sunlight
• Use only Staingard-approved cleaning products
• Regularly clean and maintain furniture
Your sales consultant will guide you through the plan details and pricing, answering any questions you may have. Your plan will be added to your order and activated on the day your items are delivered. You’ll receive confirmation and full details in your Welcome Pack.
Staingard Protect is available both in-store and online. When shopping online, simply add your chosen item to your basket — you’ll then have the option to include Staingard Protect before checkout.
Staingard protect6 is a discretionary warranty plan. Full warranty terms are available at staingard.co.uk or from your retailer. Staingard protect6 is administered by Staingard Limited.
