Frequently Asked Questions

 

 We always like to help our customers as quickly as possible, to assist, we have created a list of frequently asked questions.

 
 

Q - How can I place an order? 

You can place your order for everything via our showrooms or over the telephone. Thousands of products can also be ordered online.  

 

Q - Can I spread the cost? 

Yes, we offer many finance packages including Interest Free Credit. You can apply online or in one of our showrooms, please click for more details

 

Q - Do you price match products? 

Yes, we have a Price Promise Guarantee, please click for more details

 

Q - I've seen a product online that I'd like to look at in your showroom, are all products on display? 

The majority of products or a product within a particular range that you see online will be available to view in one of our showrooms, however, due to the size of our showrooms, and they are quite impressive, we cannot display all items. To avoid any disappointment, please contact our showrooms before you travel. Call our Birmingham Showroom on 0121 250 5050 or our Christchurch Showroom on 01202 488 388 to confirm.   

 

Q - I've seen a product I'd like to order online but this isn't possible? 

The vast majority of our products are available to purchase online. However, some products are not available to be ordered online, some do not even feature a price, this is because they are complicated, bespoke products that require a Sales Specialist to discuss all the options available with you and ensure the product is to your personal specification.

 

Q - I can see a promotion but it isn't applied to my basket at checkout? 

Throughout the year we have many different promotions running, across our thousands of products. Sometimes, it's not possible to make these all applicable to online purchases but we want to inform you of these special promotions via our website and encourage you to either visit our showroom or get in touch to redeem these additional savings or benefits.  

 

Q - Will my furniture arrive on time? 

We make every effort to quote accurate lead times at time of order, but some issues may arise that are beyond our control. If this happens, please be assured we will be in contact with you and keep you updated on any changes to your delivery schedule. 

 

Q - Can I add a protection warranty to my furniture? 

We are pleased to offer the opportunity to purchase a protection warranty from Staingard for your new furniture. Staingard have many packages available, please click for more details 

 

Q - Can I change my order? 

We understand sometimes you change your mind, for whatever reason. Please get in touch with us either over the phone, email or visit one of our showrooms and we will do everything we can to help resolve the situation.  

 

Q - What delivery service do you offer? 

We are proud to offer a five-star delivery service throughout the UK, please click for more details 

 

Q - Can you take away my old furniture? 

We are happy to take away your old furniture items for a small fee. We recognise the fact that very often the furniture you’re replacing will still have plenty of life left in it. This is why we offer our special removal and donation service. Through it we support local charities and good causes in the area – passing on your gift of comfort so someone in need can benefit from the furniture you have loved, please contact us for more details.

 

Q - Do I have to pay before delivery?  

We do require payment in full before delivery. Once your deposit is paid, we order your furniture and once it arrives in our warehouse, we need payment of your outstanding balance amount before delivery.  

 

Q - What happens if there is a problem with my furniture? 

We always hope you will be delighted with your purchase, but if there is an issue, please get in touch via the telephone or email. Our Customer Care Team will do everything they can to resolve the situation. If there is an issue on delivery, our trained Delivery Team will complete the relevant paperwork and sometimes take some photographs of the issue. They will report these to our Customer Care Team, who will be in contact with you as soon as possible.  

 

 

We hope these have answered any questions you may have.

We have specific FAQ's for Upholstery, Dining and Beds

 

Any other questions? 

Please get in touch using our Contact Us form,

emailing - info@cookesfurniture.co.uk

or calling 0121 250 5050